Specialist Care Team Leader

Your New Role

Randstad is seeking a Specialist Care Team Leader to join a leading telecommunications organisation in Macquarie Park. Starting 23rd February 2026, you’ll lead a team of customer care experts supporting vulnerable customers and managing complex enquiries. You’ll drive performance, shape team culture, and create an environment where people thrive.

This is a full-time, office-based Specialist Care Team Leader role operating on a 7-day rotating roster, Monday–Sunday.

Shifts include:

• 8am – 4pm
• 10am – 6pm
• 12pm – 8pm
• Evening: 3pm – 11pm
• Night: 11pm – 7am
  
  

Your Responsibilities

• Lead and inspire your team to deliver consistently high customer outcomes
• Coach and develop team members through 1:1s, coaching and feedback
• Monitor performance dashboards, identify trends, and drive improvement initiatives
• Oversee daily operations to maintain quality, compliance, and service standards
• Support the management of complex or high-risk customer interactions
• Build strong relationships with stakeholders to influence and align team priorities
  
  

The Benefits

• $126,770 base salary + 10% annual incentive + 12% super
• Comprehensive leadership training and ongoing professional development
• Modern, supportive workplace focused on collaboration and wellbeing
• Inclusive paid parental leave of up to 14 weeks for primary caregivers
• Access to facilities including food courts, gym, cafes, and more
• Modern office in Macquarie Park with great facilities
• Free shuttle to the Macquarie Park office from Sydney CBD
• Access to EAP services for support and wellbeing
  
  

About You

• Proven leadership experience in customer care, contact centres, or service environments
• Skilled in coaching, capability building, and performance management
• Confident managing complex operations while balancing people, customer, and commercial priorities
• Strong communicator with the ability to influence and build relationships
• Resilient, adaptable, and comfortable leading through change
• Collaborative, empowering leader who fosters trust and a positive culture
  
  

Next Steps

If you are an inspiring leader ready to drive team performance and create a supportive, high-performing environment, we’d love to hear from you. APPLY NOW to join a leading telecommunications company as a Specialist Care Team Leader.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.